Shipping & Returns
Once your order is received, processing will take approximately 24-48 to ship. We ship on business days (Monday through Friday).
We receive your order on Monday.
Your order is processed on Tuesday or Wednesday.
It is shipped by Fedex 2day, your delivery is on Thursday or Friday.
If shipped by USPS Priority Mail, your delivery is between Friday and the following Tuesday
We receive your order on Wednesday.
Your order is processed on Thursday or Friday.
If shipped by Fedex 2day, your delivery is on Tuesday or Wednesday.
If shipped by USPS Priority Mail, your delivery is between the following week's Wednesday and Friday.
You will be pleased to know that we have very competitive shipping rates in the U.S. as well as internationally. The current shipping options available are United States Post Office Priority Mail and Fedex. We will determine the least expensive method at the time of shipping for phone orders or you can determine it during checkout of your online order. All orders sent to Canada, Guam or Saipan are sent through United States Postal Service. Shipments may be tracked at www.usps.com and www.fedex.com. You can get a shipping quote by adding products into your shopping cart and then click on the 'get a quote' button in the shopping cart prior to completing your order.
For pallet size orders and containers, please contact us for a more accurate quotation. Additional discounts may apply for larger orders.
Bubble Tea Supply inspects each item for freshness and quality prior to packing and shipping out products. Products are packed carefully and methodically to prevent damages from occurring during shipment.
Upon receiving your package of bubble tea products, take the time to inspect your items carefully for damaged or defective items. Flavored powders should be packaged in a sealed bag and tapioca pearls should be in a vacuum sealed bag. Tapioca pearls will be sealed air tight; however, the pearls should still hold its round shape. Condensation may show in the bag due to the moisture the pearls hold. Handle the tapioca pearls with care as they are very delicate to the touch.
In the event you find shipping damage or a defective product, please contact our offices within 7 business days. This is because the shipping carrier has a time limit to submit damage claims. You can call our customer service number at 1-877-404-2622 or email us at firstname.lastname@example.org. Please provide customer's name, order or invoice number and the name of the item that is damaged or defective. A customer service representative will get back to you within 24 to 48 business hours regarding the damaged or defective product. Depending on the situation, the shipping company may require the product to be available for them to pick-up and examine. The customer service representative will let you know if the product will be picked-up by the shipping company or if it can be discarded.
If you decide within 7 days of receiving your order that you would like to return product purchased from Bubble Tea Supply, contact our customer service number at 1-877-404-2622 for an RMA# (Return Merchandise Authorization number) and a representative will instruct you how to return the merchandise. Please keep in mind that returns will only be considered for products that are unopened and unused. A 20% restocking charge will be levied on all returns. This is not a guarantee sale. After receiving returned products in to our warehouse, an inspection will be performed to explore the conditions of the product and resale ability. If the return is found in good condition, we will credit your credit card for the merchandise only. No shipping charges will be reimbursed by Bubble Tea Supply. We reserve the right to refuse returns that are not sent back within two weeks of authorization. Please note that REFUSED or UNDELIVERABLE SHIPMENTS will not be refunded.
Bubble Tea Supply reserves the right to determine whether or not a product is defective. Open or used product will not be considered for return unless found defective by Bubble Tea Supply.
Beyond shipping damages, Bubble Tea Supply is making adjustments to its refund policy in an attempt to protect itself and customers. Bubble Tea Supply will not accept any returns or process any refunds during the coronavirus outbreak (purchases made February 1, 2020 through December 31, 2021). Bubble Tea Supply is closely monitoring the pandemic and wants to protect its customers from any transmission of any kind on its product and packages. All purchases from Bubble Tea Supply is a final sale.